How can we help?
Help & FAQs
WHAT'S INCLUDED?
- +WHAT'S INCLUDED?
- Out of town and want to come home to a fridge fully stocked by someone you trust? Need someone to pick up your dry cleaning or other necessities? Our home concierge services are like a personal assistant you can book by the hour! Minimum 2 hours.
- +Organization by the Hour
- Sometimes a garage, a closet, or an entire room can get a little out of control and leave you feeling overwhelmed and unsure of where to even start. Our organizers will help you get things back in order. We have a three hour minimum and can stay as long as it takes to put things right. Give us a call or drop us an email and we can discuss your needs!
- +Move in/ Move Out Clean
- Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty prior to our service and that there are no other people (movers, tradespeople etc) working in the space. And we will need electricity and water!
Please note, if the home is particularly dirty, we may need to add the First Time Clean service to your cleaning in order to give our cleaners time to complete their work.
Living Areas & Bedrooms
Vacuum/Sweep/Mop
Remove cobwebs
Dust all surfaces
Clean ceiling fans and light fixtures
Switch plates cleaned
Doorknobs cleaned and disinfectedBathrooms
Counter tops, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Clean ceiling fans and light fixtures
Cabinets and drawers cleaned inside and out
Remove cobwebs
Switch plates cleaned
Doorknobs cleaned and disinfectedKitchen
Sweep/Mop
Thorough dusting
Remove cobwebs
Clean ceiling fans and light fixtures
Sinks, fixtures, counters cleaned and disinfected
Appliances cleaned inside and out
Cabinets and drawers cleaned inside and out
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Switch plates wiped down
Doorknobs cleaned and disinfectedAll Rooms
Wipe down window sills
Vents dusted and wiped down
Blinds dusted & wiped down (note: we do not wipe down thin metal or plastic blinds due to danger of bending/breaking)
Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over) - +First Time Clean
- First-time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly services moving forward!
Living Areas & Bedrooms
- Vacuum/Sweep/Mop
- Remove cobwebs
- Dust all surfaces and items
- Clean ceiling fans and light fixtures
- Dust blinds and vents
- Make beds
- Switch plates cleaned
- Doorknobs cleaned and disinfected
- Wipe down door frames and door facings
- Wipe down window sills
- Vacuum baseboards
- Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
- Wipe down furniture
Bathrooms
- Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
- Toilets cleaned and disinfected
- Floors cleaned and disinfected
- Mirrors cleaned
- Clean ceiling fans and light fixtures
- Dust blinds and vents
- Exterior of cabinets and drawers cleaned
- Remove cobwebs
- Carpeting vacuumed
- Empty trash, wipe down trash can
- Switch plates cleaned
- Doorknobs cleaned and disinfected
- Wipe down door frames and door facings
- Wipe down window sills
- Wipe down baseboards
Kitchen
- Sweep/Mop
- Thorough Dusting
- Remove cobwebs
- Clean ceiling fans and light fixtures
- Dust blinds and vents
- Sinks, fixtures, counters cleaned and disinfected
- Exterior of appliances cleaned
- Exterior of cabinets and drawers cleaned
- Microwave cleaned and disinfected, inside and out
- Exterior of range hood cleaned
- Stove top, burners, drip pans, and knobs cleaned
- Stainless steel polished
- Empty trash, wipe down trash can
- Switch plates wiped down
- Doorknobs cleaned and disinfected
- Wipe down door frames and door facings
- Wipe down window sills
- Wipe down baseboards
- Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
- Wipe down furniture
- +What is included in a standard cleaning?
- Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
TRUST & SAFETY
- +What is your refund policy?
- If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
- +Can I trust my cleaning professional?
- All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Very Neat Cleaning certified cleaner
- +What is your 100% satisfaction guarantee policy?
- If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
- +Do the cleaning professionals go through a background check?
- Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
- +What happens if something goes wrong during my appointment?
- If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
PRICING & POLICIES
- +How do I use my credits?
- You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
- +How can I view my Very Neat Cleaning credits?
- You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
- +Can I apply a coupon to an existing appointment?
- Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
- +Why are vouchers for first time customer only?
- You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.
- +I bought a voucher and Very Neat Cleaning does not cover my area, what should I do?
- In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
- +Why do you need my credit card information to redeem a voucher?
- You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
MISCELLANEOUS
- +What are your hours?
Our customer service team is available to serve you 8:00 am – 6:00 pm, Monday – Friday. 9:00am-4pm, Saturday-Sunday.
You can book your services 24 hours a day on our booking page here.
- +How many cleaners do you send?
- For one, two and three bedroom homes, we send a single cleaner. For four bedrooms or more, we’ll send a team of two. In a hurry? Let us know and we’ll see what we can do!
- +Can you clean if I’m not home?
- Absolutely! Contact us and we will work out all the details!
- +What if I need to cancel a booking?
- No worries! You can either email us at hello@veryneatcleaning.com or call/text us at (571) 752-4516 and we will take care of everything. Please give us 24 hours’ notice, otherwise, there is a $50 cancellation fee.
- +Services we do not provide
- Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!
That said, the following are services that we do not provide:
We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)
No lifting or moving of heavy items (refrigerator, stove, tables, etc.)
No moving vases, hung pictures, or other delicate items.
We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.
Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.
Removing excessive pet hair from upholstery.
Cleaning exterior windows.
Cleaning Mini Blinds. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.
Removing strong odours (mould, animal waste, smoke, etc.) Again, we will
Cleaning inside dishwashers and washing machines.
Cleaning light bulbs.
Cleaning rodent/insect infested homes.
Removing excess paint from surfaces.
Post-construction cleaning. We can provide that service, but it does not fall within the parameters of our online booking system and would require an in-person visit to make a quote.
Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)
Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!
- +Organization by the Hour
- Sometimes a garage, a closet, or an entire room can get a little out of control and leave you feeling overwhelmed and unsure of where to even start. Our organizers will help you get things back in order. We have a three hour minimum and can stay as long as it takes to put things right. Give us a call or drop us an email and we can discuss your needs!
MANAGE YOUR ACCOUNT
- +How do I reset my password?
- You can submit a password change request on the customer login page at #
- +How do I log into my account?
- You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.
- +How do I change my address?
- Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
- +How do I change my password?
- You can submit a password change request on the customer login page at #
- +How do I change my credit card?
- Log into your account at # and update your card on file. Your new card will automatically be noted as your default card.
- +How do I book my first appointment?
- Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
GETTING STARTED
- +How much will it cost?
Residential Cleaning:
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
Commercial/ Office Cleaning:We price based on the square footage and other factors of the space. Use the commercial quote page to request an estimated quote.
- +Do you service my area?
- We provide services to Northern Virginia (NOVA), Washington DC and some parts of Maryland.
- +Can I request special tasks or extras?
- You bet! You’ll find the extra services we offer on our booking page here. If there are any special instructions, simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
- +How do I create a Very Neat Cleaning account?
- When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link #
- +Do you bring your own cleaning supplies, products and equipment?
- Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.